# Weekly On-call Handoff

## Wed 2026-03-26

Oncall: George Theka

* Pain Scale (1-5): 2
* Number of [pages](https://theorchard.pagerduty.com/alerts): 0
* P1 Tickets Handled: 6
* P1 Open [Tickets](https://theorchard.atlassian.net/jira/software/c/projects/ACC/boards/1021): 1
* [Queue size (all tickets)](https://theorchard.atlassian.net/issues?filter=23908&jql=project%20IN%20(10350)%20AND%20(labels%20IN%20(Abacus_Support%2C%20AbacusAccountingRunSupport)%20or%20(%22Accounting%20Initiative%5BSelect%20List%20(multiple%20choices)%5D%22%20%3D%20%22Abacus%20Support%22))%20AND%20(resolved%20%3E%3D%20-7d%20OR%20resolved%20IS%20EMPTY)%20and%20status%20not%20in%20(Closed%2C%20%22Go-Live%20Ready%22)%20and%20priority%20in%20(p1%2C%20p2)%20ORDER%20BY%20Rank%20ASC): 7 
* Operational Improvements: Cleaned up backlog of operational issues
* Open Campaigns: 0
* Score Cards: No Issues
* Pipeline Health: All green
* Dashboard Reviews:
 - [x] [Business Dashboard](https://app.sigmacomputing.com/sony-music-entertainment/workbook/Abacus-Executive-Dashboard-6x1niJrHQxOB6UqHpGOBDm)
 - [x] [SAP Contract Syncs](https://app.snowflake.com/sme/orchard/w27SZHF1Q3RW)
 - [x] [Adjustment Files](* [Adjustment Files](https://app.snowflake.com/sme/orchard/#/abacus-adjustments-d3Oud3J7B))
 - [x] [System Performance Dashboard](https://sonymusic-pde.datadoghq.com/dashboard/zcg-zpw-r9z/abacus-health--performance-dashboard?fromUser=false&refresh_mode=sliding&from_ts=1770981067553&to_ts=1773400267553&live=true)
* Runbooks created: 0

Overall Summary and Comments: We have a potential issue with OA -> ABACUS account sync. 1 account was manually synced during on-call, 2 more appeared this week.


## Wed 2026-03-18

Oncall: Michael Rojas

* Pain Scale (1-5): 1
* Number of [pages](https://theorchard.pagerduty.com/alerts): 0
* P1 Tickets Handled: 3
* P1 Open [Tickets](https://theorchard.atlassian.net/jira/software/c/projects/ACC/boards/1021): ?
* [Queue size (all tickets)](https://theorchard.atlassian.net/issues/?filter=23908): ?
* Operational Improvements: 0
* Open Campaigns: 0
* Score Cards: 1
* Pipeline Health: All green
* Dashboard Reviews:
 - [ ] [Business Dashboard](https://app.sigmacomputing.com/sony-music-entertainment/workbook/Abacus-Executive-Dashboard-6x1niJrHQxOB6UqHpGOBDm)
 - [ ] [SAP Contract Syncs](https://app.snowflake.com/sme/orchard/w27SZHF1Q3RW)
 - [ ] [Adjustment Files](* [Adjustment Files](https://app.snowflake.com/sme/orchard/#/abacus-adjustments-d3Oud3J7B))
 - [ ] [System Performance Dashboard](https://sonymusic-pde.datadoghq.com/dashboard/zcg-zpw-r9z/abacus-health--performance-dashboard?fromUser=false&refresh_mode=sliding&from_ts=1770981067553&to_ts=1773400267553&live=true)
* Runbooks created: 0

Overall Summary and Comments: