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Senior Web Software Developer – Perl

This role is an excellent opportunity for a developer that enjoys working within an atmosphere where exchange of ideas and spirited debate is encouraged, dress is casual, and nobody takes him or herself too seriously. However we do work hard every day to make RoyaltyShare the leading digital distribution and royalty management software in the world. To that end, we strive to hire the smartest, most passionate people we can find.

RoyaltyShare is focused on providing comprehensive back office services to record labels, music publishers and other rights holders. These services allow its customers the freedom to pursue new revenue streams by providing the back-end support required to manage multiple and inconsistent data sources and accurately compensate artists, publishers and songwriters.

This innovative developer will report to the Director of Core Systems Engineering and become a key contributor within a talented engineering team. Primary responsibilities include ongoing development and support of the company's flagship products as well as development of future products.

Experience, knowledge and skills:

4 + years experience building and delivering commercial web applications
4 + years of experience with Perl, Apache, Linux, and MySQL
Strong working knowledge of XML, XHTML, CSS, and Javascript
Bachelors degree in Computer Science, other technical degree or equivalent work experience is required.

Sr. Manager, Client Services
Royalty Services

RoyaltyShare, Inc. is the leading provider of global digital revenue management and reporting solutions for the music and book publishing industries. Utilizing an innovative Software-as-a-Service (SaaS) application delivery model, RoyaltyShare provides a suite of on-demand services dedicated to simplifying the increasingly complex digital sales channel. RoyaltyShare's technology is used by hundreds companies around the world. RoyaltyShare is based in San Diego with offices in New York and London.

The Senior Manager of Client Services will report to the Vice President of Royalty Services and be responsible for day-to-day account management of RoyaltyShare's top royalty services clients as well as implementation programs for new clients.

The Senior Manager of Client Services will work closely with the Vice President of Royalty Services and the President and COO, among others, to ensure a high-level of product and service satisfaction for RoyaltyShare music royalty customers. The position will initially be that of an individual contributor directly supporting these accounts, but may evolve into a management role as RoyaltyShare's customer base grows and additional staff is required. Specific responsibilities for the position will include:

Overall ownership of RoyaltyShare’s premium support customers
Management of implementation process for new customers
Day-to-day management of all customer email inquiries and phone calls relating to assigned accounts
Assistance in planning and management of the Client Services department, including helping with special projects as needed
Identification of customer issues and coordination with Product Management on resolution
Review/evaluation of customer support processes and development of plans for improvement and growth
Participation in pre-sales processes as required.
Planning and execution of programs to support new RoyaltyShare products/services

Qualifications:

Minimum 3-5 years experience in music industry royalty accounting positions. Experience working within a record label royalty department preferred.
Technical proficiency using Microsoft Excel, Microsoft Access and other tools. Experience using royalty accounting software – whether third-party or internal – is preferred.
Proven success in direct support of clients – whether they be internal or external. The candidate should have outstanding communication skills.
A bachelor's degree in a related field required.