[
  {
    "title": "Is my data secure?",
    "content": "FanSifter is designed with multiple layers of protection, having data storage and transfer encryption, network and access controls, and application-level controls, distributed across a scalable, cloud infrastructure.\n\nAs a customer data processing SaaS platform, we make sure the users’ customer data is secured, segregated, and private. A user's data cannot physically intersect with other users' data unless explicitly authorized to do so (via privacy-compliant Data Alliance product).\n\nIn addition, your data is governed by strict security policies and resides within a secure data perimeter. With this, we ensure that no one besides you can access your data. This is one of our core obligations to FanSifter users.\n\nEmail support@fansifter.com to learn more."
  },
  {
    "title": "How do you backup my data?",
    "content": "We keep your uploaded data in AWS S3, which is designed for 99.999999999% durability and 99.99% availability. This means in order for you to lose your data, there must happen a catastrophic event in your data region (like West Europe or other world regions).\n\nFor your analytics and enriched data, we keep it in an AWS RDS database in a single data center and do daily snapshots to allow recovery to last snapshot time in case there's database failure. In case there's a data center failure, we could always regenerate analytics and segments from scratch from your uploaded data in S3."
  },

  {
    "title": "Can I cancel my account at any time?",
    "content": "We offer two account options. All of our Annual plans include a 20% discount and can be terminated at the end of each contract year. Our Monthly plans can be terminated at any time. Cancellation for Monthly plans becomes effective at the end of the current billing month."
  },

  {
    "title": "Can I change my plan later?",
    "content": "Yes, you can switch from monthly to annual payments. You can also easily upgrade and downgrade between plans. Switching between plans can be done at any time in the billing cycle. When downgrading, excess funds will remain as credit. If you need help, our support is happy to assist."
  },

  {
    "title": "What plan do I get with the free trial?",
    "content": "Our free trial applies to all plans. When you finish your trial you can decide on which plan to continue with - the one you originally signed up for or you can choose from Lite, Essential, Scale. Or perhaps you need the Enterprise plan."
  },

  {
    "title": "What happens after my trial is over?",
    "content": "After the trial is over you can upgrade to a paid account and choose a plan that is the most suitable plan for your needs. In case there’s a gap between the end of your trial and the start of your upgraded plan, your data and integrations will remain intact unless notified otherwise."
  },

  {
    "title": "What happens if I exceed my limits in a plan?",
    "content": "We’ll let you know and ask you to consider upgrading. before you can complete the action exceeding limits (e.g. storing more fan profiles, adding another Data Alliance)."
  },

  {
    "title": "Does FanSifter comply with GDPR?",
    "content": "Yes, our service is GDPR compliant. Our servers are hosted in the EU and we’ve put a lot of effort into keeping it safe and secure. We don’t unnecessarily process data, and we don’t gather or use data without explicit consent. We expect our customers to also be GDPR compliant."
  }
]